Inside Sales Representative

Responsibilities

• Engage with new and existing customer contacts that have expressed an interest in Waters DMPK solutions, identifying their needs and generating business opportunities through the conversion of MQLs to the state of sales readiness or to contacts for nurture.
• Complete the necessary information in our customer relationship management system (Salesforce) to allow for ongoing nurture of customer contacts in future marketing and business development activities, and/or seamless handover to account managers for opportunity development.
• Through high-quality customer and prospecting interactions via phone calls, video conferencing, and email: identify, understand, document, and communicate market and competitive insights.
• Meet or exceed lead qualification key performance indicator targets as set by the Inside Sales Manager, aligned with service-level agreements between sales, marketing, and demand generation.
• Collaborate with the Americas field marketing and sales organizations to ensure customer and business success vs annual operating plans.
• Prospecting new DMPK customers across assigned regions to fill the sales pipeline.
• Follow-up of development and projects of existing and new customers to drive business growth.
• Identifying customer business problems and translating them into solutions while promoting the Waters DMPK portfolio.
• Working closely with sales teams and marketing to incorporate initiatives to drive adoption of new DMPK products to new accounts, contacts, and key opinion leaders (KOL).

Qualifications

• BSc or higher in an analytical or life science-related discipline.
• Sales, tele- (inside) sales, business development, or marketing experience preferred.
• Familiarity with the market of analytical instrumentation and/or Waters’ primary customer market segments.
• Knowledge of chromatography, mass spectrometry, and related consumables and software is advantageous.
• Knowledge or experience with Salesforce and/or Marketo is valuable.