Inside Sales Representative
About the role
The Inside Sales Representative plays a crucial role in supporting our purpose of creating lasting value for those we serve by servicing our customer’s needs. The position is responsible for the sale of our products and services to business, construction, and contractor establishments or individuals over the telephone and in the office. The successful candidate will work closely with our account managers and sales support team to develop and deliver customer services that promote and support our products.
Responsibilities
- Service construction/contractor establishments and/or original equipment manufacturer customers by providing projects or information on products or services.
- Manage both inbound and outbound sales communication both internally and externally.
- Assist customers with product selection and application.
- Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
- Provide customers with accurate stock and delivery information.
- Provide feedback on adequate stock levels.
- Establish, build, and maintain excellent customer relationships.
- Review and analyze reports of business transactions.
- Provide sales data for new and existing customers for database entry.
- Work closely with Outside Sales to keep account activities and literature up to date.
- Oversee sales of products, including purchasing from vendors, resolving customer problems, and ensuring delivery of orders.
Requirements
- Minimum 2-year degree or equivalent experience required.
- Previous experience in customer service required.
- Microsoft Excel skills are essential.
- Knowledge of Eclipse preferred.
- Excellent communication and interpersonal skills via phone, email, and in person are required.
- Knowledge and experience with Allen Bradley/Rockwell Automation parts and distribution is preferred.
- Proven negotiation skills required.
Skills
- Excellent customer orientation.
- Ability to negotiate effectively at a high level and build strong relationships with customers, vendors, and suppliers.
- Drive for continuous improvement.
- Strong troubleshooting and problem-solving skills.
- Self-motivated.
- Ability to multi-task and juggle multiple priorities with strict deadlines.
- Ability to analyze, identify, and follow up to resolve discrepancies.
- Detailed-oriented.
- Strong work ethic with a positive attitude.
Work Environment & Physical Demands
- Consistently sitting, working with hands & fingers, talking, hearing, near vision acuity, works alone, customer contact, works indoors.
- Frequently far vision acuity, field of vision, color vision.
- Sometimes standing, depth perception, vision adjustment, works with others.
- Occasionally walking, lifting, carrying, reaching.
Pay
Several factors are considered in making compensation decisions at Van Meter, including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met, and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.