Inside Sales Representative
About the role
Job Summary: To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.
Responsibilities
- Respond to sales calls, faxes, and e-mails
- Generate and follow up on quotes for all products
- Provide technical assistance to customers
- Process sales orders
- Enter return orders, credits, and debits when required
- Enter scrap return orders as requested by distribution channels
- Review product inventory and report concerns to purchasing/ management
- Satisfy customer service issues
- Continuously increase knowledge of company products, services, and procedures
- Work in team environment, communicating as required with all personnel
- Travel as needed to meet company goals
- Maintain awareness of competitor products and prices
- Aid in quality-related duties as required
- Maintain a high level of confidentiality regarding customer and company information
Requirements
- Bachelor’s Degree in a related field OR Comparable Experience
- Computer & CRM proficient
- Interpersonal skills necessary in order to sell, negotiate and close business with customers
- Attention to detail in order to evaluate customer’s accounts and orders
- Effective communication and listening skills necessary when answering phone calls from customers and associating with peers
- Knowledge of products being sold by the business unit
Qualifications
- 1 to 3 years sales experience
Skills
- Strong negotiation and organizational skills
- Excellent customer service and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
- Ability to manage multiple tasks and prioritize effectively
Benefits
Overview: We offer competitive company benefits to eligible positions, such as: Medical, Dental, Vision Insurance, Life Insurance and Disability, Voluntary Wellness Programs, 401(k) and RRSP programs with Company Match, Paid Vacation and Holidays, Tuition Reimbursement, and more!
Pay
TBD
Schedule
TBD
Company
thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes.