Inside Sales Representative

Stark Exterminators, part of the Arrow Exterminators family of brands, is a family-owned and operated business since 1964, serving 12 states with a personalized approach to pest and termite control.

About the role

We are seeking a full-time Inside Sales Representative to sell additional services to existing and former customers by phone, while also providing administrative support to service centers. This role requires exceptional customer service and meeting daily call volume standards. The position earns an hourly rate plus commissions.

Responsibilities

• Influence and educate existing or potential customers on services that best meet their needs, enrolling them in those services.
• Partner with Outside Sales by generating leads and appointments through telephone conversations.
• Work on lead-generating programs created by the corporate Inside Sales Department.
• Document interactions and call activity with each customer in our customer relations management system.
• Support the administrative team by answering inbound calls for scheduling, billing, or problem resolution.

Requirements

• Previous customer service experience preferred.
• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams.
• Able to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a 40-hour (minimum) workweek.

Benefits

• Generous time off and 11 paid holidays.
• 401(k) with company match and Roth IRA.
• Medical, dental, and vision insurance.
• High deductible HSA.
• Telemedicine, disability, cancer, and accident insurance.
• Company-paid health & wellness suite, with optional additional life insurance.