Inside Sales Representative

About the role

The Inside Sales Representative plays a crucial role in our sales team, focusing on heavy proactive outbound prospecting, customer retention, and share-of-wallet activities for our cardlock, lubricant, and wholesale divisions. This position involves extensive customer interaction through telephone calls and email communication to sell and market Senergy Petroleum products.

Responsibilities

• Conduct proactive outbound prospecting activities to identify and engage potential customers within target markets and industries.
• Utilize various lead generation techniques, including cold calling, email campaigns, and social media outreach, to generate sales opportunities.
• Maintain and grow relationships with existing customers through regular communication and engagement activities.
• Identify opportunities to upsell or cross-sell additional products and services to increase share of wallet and maximize customer value.
• Handle inbound inquiries and outbound communication with customers via telephone calls and email to address their needs and promote Senergy Petroleum products.
• Process requests for quotes, place orders, and generate proposals in a timely and accurate manner.
• Actively promote and market Senergy Petroleum products to potential and existing customers, highlighting key features, benefits, and value propositions.
• Collaborate with marketing teams to develop and implement targeted campaigns and promotions to drive sales and customer engagement.
• Maintain accurate records of customer interactions, sales activities, and account information in CRM systems or databases.
• Generate regular reports and performance metrics to track sales activities, monitor progress, and identify areas for improvement.
• Attend sales meetings, sales training, continuing education, and other related events and functions.
• Duties and responsibilities may be modified as directed by management.

Requirements

• Proven experience in inside sales, outbound prospecting, or customer service roles.
• Strong communication, negotiation, and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in CRM systems, Microsoft Office Suite, and sales automation tools.
• Results-oriented mindset with a focus on achieving sales targets and driving revenue growth.
• High school diploma or equivalent.
• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs, kneel, bend, and stoop.
• Frequent use of phone, computer, and office equipment.
• Able to lift 25 lbs.
• Travel under 5%.

Qualifications

• Bachelor’s degree in business, Supply Chain, Finance, or Management preferred.
• Bilingual English and Spanish preferred.
• Three years of inside sales experience desired.
• Minimum one year of B2B experience.
• Experience in transportation, lubricants, fuel, or a related industry.
• Microsoft Office proficiency to include Dynamics CRM, NetSuite, and Salesforce.

Work Environment

Work is typically performed in an office setting.