Inside Sales Representative

About the Role

Rocky Brands is a leading designer, manufacturer, and marketer of premium quality footwear and apparel marketed under a portfolio of well-recognized brand names. Our products span six target markets: outdoor, work, duty, commercial military, military, and western. We also market complementary branded apparel and accessories. As an Inside Sales Representative, you will drive sales by making outbound calls to your assigned territory, securing fill-in orders, upselling products, and promoting new items. You will also handle inbound dealer calls, research and sign new business, and use Excel reporting to support sales conversations.

Responsibilities

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to help build and sustain sales in assigned territory.
• Respond promptly and professionally to all email/task requests.
• Secure and enter orders through phone, fax, or email.
• Sell new styles, fill-ins, closeouts, and present promotional offers.
• Provide callers with accurate information or refer requests to the appropriate department.
• Acquire and maintain a working knowledge of product lines.
• Suggest alternate product selections and upgrades as needed.
• Maintain and exceed the set dollar sales goal for assigned territory.
• Collaborate with the outside sales team to grow and maintain the assigned territory.
• Send requested printed information or follow-up within 24 hours of customer request.
• Document and communicate product complaints to management.
• Work with internal partners to ensure customer expectations are met.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
• One to two years of sales experience.
• One to two years of call center experience.
• Knowledge of online shopping and general e-commerce user experience.
• Intermediate-level skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web-based services and/or e-commerce tools.
• Strong oral and written communication and telephone skills.
• Good listening skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Strong organizational skills with the ability to multitask and work in a fast-paced environment.
• Ability to work a flexible schedule, including nights and weekends as needed.
• Bilingual in Spanish is a plus but not required.