Inside Sales Representative

About the Role

The Inside Sales Representative is responsible for proactive inside telephone or email sales and marketing efforts to drive increased profitable sales. This role focuses on establishing and maintaining customer relationships, processing quotes and orders, and prospecting for organic growth within an existing customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offering substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Utilize company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase business through sales to new and existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences.
• Close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations/proposals and provide continuous follow-up throughout the customer's purchasing cycle.
• Gather and report market information regarding the company, competitors, pricing, products, and trends.
• Participate in product meetings, seminars, and training to enhance product knowledge.
• Pursue product applications using personal knowledge, internal resources, vendor representatives, and other available sources.
• Perform other duties as assigned.

Requirements

• 2+ years of customer service, sales, or electrical distribution experience.
• High School diploma or GED (required).

Skills

• Ability to handle basic/intermediate issues and problems.
• Basic/intermediate product and application knowledge.
• Positive, friendly, and helpful attitude with customers; sensitivity to customer needs.
• Customer-oriented with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation, interpersonal, and decision-driving skills.
• Highly self-motivated.
• Familiarity with Microsoft Office, ERP systems, and Customer Relationship Management (CRM) tools.
• Ability to work overtime as needed.

Physical Demands

• Sit: Constantly (at least 51% of the time) – must remain in a stationary position.
• Walk: Frequently (21% to 50% of the time) – move about inside/outside the office or work location.
• Use hands to finger, handle, or feel: Constantly (at least 51% of the time) – operate computers and office machinery.
• Stoop, kneel, crouch, or crawl: Occasionally (up to 20% of the time) – e.g., stock shelves, pick up boxes, or maintain equipment.
• Climb or balance: Occasionally (up to 20% of the time) – ascend/descend ladders, forklifts, or warehouse equipment.
• Talk, hear, taste, smell: Occasionally (up to 20% of the time) – communicate and detect hazardous conditions.
• Weight and Force Demands:
  • Up to 10 pounds: Frequently (21% to 50% of the time).
  • Up to 25 pounds: Frequently (21% to 50% of the time).
  • Up to 50 pounds: Occasionally (up to 20% of the time).

Working Environment

• Exposed to unpleasant or disagreeable physical environments (e.g., high noise levels, heat, or cold) – Occasionally (up to 20% of the time).
• Handles or works with potentially dangerous equipment – Occasionally (up to 20% of the time).
• Travels to offsite locations – Occasionally (up to 20% of the time).

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401K with employer match.
• Paid vacation and sick time.
• Paid company holidays plus flexible personal days per year.
• Tuition reimbursement.
• Health & wellness programs.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Commuter transit benefits.
• Optional insurance (e.g., pet insurance, legal assistance, critical illness, home and auto insurance).
• Employee discount programs.
• Professional training & development programs.
• Career advancement opportunities (promotion from within).