Inside Sales Representative

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Operating through eight regions, Rexel USA markets under banner names including Rexel, Rexel Automation, Gexpro, Mayer, Talley, and Platt Electric Supply. With an online store and a network of over 460 warehouse storefront locations nationwide, Rexel serves a broad customer base.

About the role

Employee’s level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative drives proactive inside telephone or email sales and marketing efforts to increase profitable sales. Key activities include building and maintaining customer relationships, processing quotes and orders, developing product and application expertise, and growing business organically within an assigned customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms; offer substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Use company digital tools to sell, market, promote, and demonstrate products; answer technical questions; and expand business through new and existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences.
• Close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations/proposals and provide continuous follow-up throughout the customer's purchasing cycle.
• Gather and report market intelligence on competitors, pricing, products, and trends.
• Participate in product meetings, training, and seminars to maintain and enhance product knowledge.
• Pursue product applications using personal knowledge, internal resources, vendor representatives, and other available sources.
• Perform other duties as assigned.

Requirements

• 2+ years of customer service, sales, or electrical distribution experience.
• High School diploma or GED (required).

Skills

• Ability to handle basic/intermediate issues and problems.
• Basic/intermediate product and application knowledge.
• Positive, friendly, and helpful attitude with customers; sensitivity to customer needs.
• Customer-oriented and motivated with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation, interpersonal, and influencing skills.
• Highly self-motivated.
• Familiarity with Microsoft Office, ERP systems, and Customer Relationship Management (CRM) tools.
• Ability to work overtime as needed.

Physical Demands

• Sit: Constantly (at least 51% of the time).
• Walk: Frequently (21% to 50% of the time).
• Use hands to finger, handle, or feel: Constantly (at least 51% of the time).
• Stoop, kneel, crouch, or crawl: Occasionally (up to 20% of the time).
• Climb or balance: Occasionally (up to 20% of the time).
• Talk, hear, taste, smell: Occasionally (up to 20% of the time).
• Lift up to 10 pounds: Frequently (21% to 50% of the time).
• Lift up to 25 pounds: Frequently (21% to 50% of the time).
• Lift up to 50 pounds: Occasionally (up to 20% of the time).

Working Environment

• Exposure to unpleasant or disagreeable physical conditions such as high noise levels, heat, or cold: Occasionally (up to 20% of the time).
• Handling or working with potentially dangerous equipment: Occasionally (up to 20% of the time).
• Travel to offsite locations: Occasionally (up to 20% of the time).

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401K with employer match.
• Paid vacation and sick time.
• Paid company holidays plus flexible personal days per year.
• Tuition reimbursement.
• Health & wellness programs.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Commuter transit benefits.
• Optional insurance (e.g., pet, legal assistance, critical illness, home and auto).
• Employee discount programs.
• Professional training & development programs.
• Career advancement opportunities (promotion from within).