Inside Sales Representative

About the Role

The Inside Sales Representative is responsible for proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. This role involves establishing and maintaining customer relationships, processing quotes and orders, pursuing product and application knowledge, and prospecting for additional organic growth from the existing customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and by offering substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Utilize company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase business through product sales to new and existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences.
• Close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations/proposals and provide continuous follow-up throughout the customer's purchasing cycle.
• Gather and report information regarding the company, competitors, pricing, products, and market trends to management.
• Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge.
• Pursue product applications utilizing personal knowledge, internal specialists, vendor representatives, and other available sources.
• Perform other duties as assigned.

Requirements

• 2+ years of customer service, sales, or electrical distribution experience.
• High School diploma or GED (required).

Skills

• Ability to handle basic/intermediate issues and problems.
• Basic/intermediate product and application knowledge.
• Positive, friendly, and helpful attitude with customers; sensitive to their needs.
• Customer-oriented and motivated with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation, interpersonal skills, and ability to drive decisions with influence.
• Highly self-motivated.
• Familiar with Microsoft Office, relevant ERP systems, and Customer Relationship Management Tools (CRM).
• Ability to work overtime as needed.

Physical Demands

• Sit: Must be able to remain in a stationary position – Constantly (at least 51%).
• Walk: Must be able to move about inside/outside office or work location – Frequently (21% to 50%).
• Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly (at least 51%).
• Stoop, kneel, crouch, or crawl: Occasionally (up to 20%).
• Climb or balance: Occasionally (up to 20%).
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate and detect hazardous conditions – Occasionally (up to 20%).
• Weight and Force Demands:
  • Up to 10 pounds – Frequently (21% to 50%).
  • Up to 25 pounds – Frequently (21% to 50%).
  • Up to 50 pounds – Occasionally (up to 20%).

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally (up to 20%).
• Handles or works with potentially dangerous equipment – Occasionally (up to 20%).
• Travels to offsite locations – Occasionally (up to 20%).

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• 401K with Employer Match.
• Paid vacation and sick time.
• Paid company holidays plus flexible personal days per year.
• Tuition Reimbursement.
• Health & Wellness Programs.
• Flexible Spending Accounts.
• HSA Accounts.
• Commuter Transit Benefits.
• Additional Optional Insurance (e.g., Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance).
• Employee Discount Programs.
• Professional Training & Development Programs.
• Career Advancement Opportunities (promote from within).