Inside Sales Representative

About the role

Molex, a global leader in connectivity solutions, seeks a customer service representative to support its fast-growing Optical Solutions Business Unit (OSBU). The ideal candidate will manage orders, track returns, resolve issues, and provide timely support to customers.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Requirements

• 2+ years of experience in a customer-facing service role
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Strong organization, attention to detail, and follow-up skills
• Able to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills

Qualifications

• Bachelor's degree (BA/BS)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

Pay

$60,000 - $80,000 per year

Schedule

Varies based on business needs