Inside Sales Representative

About the role

MCA is seeking multiple Inside Sales Representatives (ISRs) to support our Voice (MSS) division. This is an in-office position, requiring the ISR to work onsite at an MCA location in North Carolina, South Carolina, Florida, Georgia, Alabama, or Tennessee.

Responsibilities

• Manage a high volume of transactional accounts, ensuring satisfaction and retention.
• Serve as a trusted point of contact and maintain consistent follow-up to grow recurring business.
• Identify “land and expand” opportunities within small-to-mid-sized accounts.
• Conduct outbound outreach to dormant accounts and qualify leads aligned to territory goals.
• Own the full sales cycle for smaller deals, including quoting, closing, and order processing.
• Manage radio orders, upgrades, accessories, and deliver tailored solutions to meet customer needs.
• Collaborate with Account Executives and Sales Managers on territory strategy and lead hand-offs.
• Support proposals, CRM updates, and maintain pipeline visibility.
• Keep accurate, real-time CRM records to provide a clear view of territory performance.
• Track activity metrics, pipeline progress, and account health.
• Build foundational knowledge of LMR, broadband PTT, and related voice solutions.
• Stay current on Motorola products, pricing, and bundles.
• Participate in ongoing training, coaching, and sales methodology development.

Requirements

• A high school diploma or equivalent required; bachelor’s degree preferred.
• 0–2 years of experience in sales, customer service, or related field.
• Recent graduates with strong drive and business acumen are encouraged to apply.
• Thrives in a high-activity environment requiring consistent outbound calls and email outreach.
• Highly coachable and eager to learn structured sales methodologies.
• Strong verbal and written communication skills.
• Organized, accountable, and results-driven.
• Interested in building a long-term career in B2B and enterprise solution selling.
• Comfortable working in-office to benefit from mentorship and team collaboration.
• Technical aptitude or exposure to communications equipment is a plus.

Qualifications

• High School diploma or equivalent required; bachelor’s degree preferred.
• 0–2 years of experience in sales, customer service, or related field.
• Recent graduates with strong drive and business acumen are encouraged to apply.
• Thrives in a high-activity environment requiring consistent outbound calls and email outreach.
• Highly coachable and eager to learn structured sales methodologies.
• Strong verbal and written communication skills.
• Organized, accountable, and results-driven.
• Interested in building a long-term career in B2B and enterprise solution selling.
• Comfortable working in-office to benefit from mentorship and team collaboration.
• Technical aptitude or exposure to communications equipment is a plus.

Skills

• Highly organized and detail-oriented.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.
• Proficient in CRM software and Microsoft Office.

Benefits

• Competitive base salary plus entry-level commission.
• Comprehensive onboarding and mentorship from experienced Account Executives.
• Clear path to a full Account Executive role within 12–24 months.
• Direct impact on MCA’s enterprise growth strategy.
• Medical, Dental, Vision, 401(k), PTO, Holiday Pay, and Education Incentives.
• Company-provided tools, including phone, laptop, and full MCA system access.
• Supportive, high-energy team culture focused on growth, collaboration, and success.

Pay

• Competitive base salary plus entry-level commission.

Schedule

• The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.