Inside Sales Representative

Located in Tulsa, Oklahoma. Reports to Director, Inside Sales and Customer Service. Collaborates with Sales, Engineering, Accounting, Project Management, and Operations.

About the role

Primary responsibility: to support MIRATECH direct and independent sales channels.

Responsibilities

• Provide sales support to improve the effectiveness of MIRATECH's outside sales personnel—both staff and independent sales agents.
• Provide customer service for inbound inquiries/transactions through calls and internet requests.
• Develop detailed working knowledge of MIRATECH's products, markets, and customers through training and territory sales coverages.
• Make outbound calls to new and existing customers to grow and develop relationships.
• Manage in-house account relationships and sales.
• Respond to customer and regional sales managers' requests, generate proposals, maintain CRM database, manage documents, track order status, and generate reports.
• Serve as liaison between Engineering, Operations, Sales, Accounting, and Customers.
• Regularly input call notes and other important account information in CRM system to track customer contact history.
• Assist with coordinating presentations for outside sales, reps, and customers.
• Communicate and follow-up on sales leads with customers, RSMs, and sales channels.
• Manage customer and product complaints to Quality team.
• Travel as needed with outside sales for ongoing training/development.
• Other duties as assigned.

Requirements

• Bachelor's Degree required or equivalent work experience of 3+ years.
• Previous customer service and/or sales skills required.
• Experience with the use of CRM, ERP, or other large database systems preferred; Syspro experience is a plus.
• Excellent written and verbal communication and interpersonal skills.
• Drive to meet and exceed performance targets and customer satisfaction levels.
• Ability to establish priorities and work independently.
• Must be detail-oriented and have ability to multi-task.
• Additional language skills are a plus.
• Proficient in MS Office applications (Outlook, Teams, SharePoint, Word, Excel, PowerPoint).

Benefits

• Health, Dental & Vision Insurance.
• Annual Bonus Program.
• $350 Annual Wellness Credit.
• Flexible Spending Account (FSA).
• 401k with match up to 5%.
• Life insurance.
• Disability insurance.
• 5 days of paid sick leave annually (prorated based on start date).
• 15 days PTO annually (prorated based on start date).