Inside Sales Representative
About the role
The Inside Sales Representative is responsible for developing and maintaining customer relationships while providing technical sales support for industrial blower and pneumatic conveying equipment.
Responsibilities
- Respond promptly to customer inquiries regarding industrial blower equipment and vacuum systems
- Prepare accurate quotations for new equipment, replacement units, and repair services
- Recommend appropriate products based on customer applications, operating conditions, and performance requirements
- Develop and maintain strong relationships with existing customers while identifying opportunities to expand business
- Proactively contact customers regarding replacement equipment, preventative maintenance, and service opportunities
- Cook up with outside sales representatives to support customer visits and project opportunities
- Interpret equipment specifications, drawings, and performance requirements
- Work closely with service technicians to ensure proper equipment selection and project execution
- Process customer orders and monitor projects through shipment and completion
- Maintain detailed customer records, quotations, and sales activities within the company CRM system
- Cook up with manufacturers regarding pricing, lead times, product availability, warranty issues, and technical support
- Stay current on manufacturer product lines and emerging technologies
- Aid customers with troubleshooting equipment and identifying replacement components
- Follow up on quotations to maximize conversion rates and customer satisfaction
- Assist customers with inventory planning for commonly stocked equipment and replacement parts
- Ensure all customer interactions reflect the company’s commitment to exceptional service
Requirements
- High school diploma or equivalent required
- Minimum 3 years of industrial sales, mechanical equipment sales, or technical customer service experience preferred
- Strong mechanical aptitude and ability to understand industrial equipment applications
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to read technical specifications and equipment documentation
- Proficiency with Microsoft Office and CRM software
- Ability to manage multiple quotations and customer requests simultaneously
- Self-motivated with strong problem-solving abilities
Qualifications
- Experience with industrial blowers, compressors, pumps, vacuum systems, or pneumatic conveying equipment
- Knowledge of rotating equipment and industrial maintenance practices
- Experience reading equipment drawings and performance curves
- Experience in industrial distribution or OEM sales
Skills
- Customer Relationship Management
- Technical Sales
- Mechanical Aptitude
- Solution Selling
- Product Knowledge
- Quotation Preparation
- Negotiation
- Time Management
- Attention to Detail
- Team Collaboration
Benefits
Works closely with Outside Sales Representatives, Service Department, Operations, Purchasing, and Manufacturer Representatives.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.