Inside Sales Representative

Pioneer Industrial Corporation is a prominent corporation known for its expertise in sourcing, manufacturing, and servicing industrial equipment across various industries including refining, oil and gas, power, chemical, petrochemical, pulp & paper, food & beverage, and pharmaceutical sectors. Their wide range of industrial equipment encompasses Pressure Relief Valves (PRVs), Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications.

About the role

Pioneer Industrial operates as a vital subsidiary within Flow Control Group (FCG), a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Responsibilities

• Prepare quotations, sales orders, and purchase orders accurately and efficiently.
• Support outside sales representatives with pricing, product selection, availability, and technical coordination.
• Respond promptly to customer inquiries and provide excellent customer service.
• Identify opportunities to cross-sell Pioneer Industrial products and services.
• Follow up on open quotations and customer requests.
• Coordinate with manufacturers and vendors on pricing, lead times, and order status.
• Expedite orders to meet customer delivery requirements.
• Ensure accurate documentation and timely communication throughout the order process.
• Maintain customer and order information within the ERP system.
• Coordinate with internal shop personnel on repair, service, and distribution orders.
• Communicate schedules and customer expectations.
• Help ensure timely execution of customer orders.
• Work closely with branch personnel, operations, purchasing, and outside sales.
• Support branch objectives by maintaining high levels of responsiveness, accuracy, and professionalism.
• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.

Requirements

• Industrial distribution and/or industrial service experience preferred.
• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.
• Strong communication, organizational, and time-management skills.
• Experience with ERP systems required; NetSuite experience preferred.
• Proficient with Microsoft Office.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Positive attitude with a strong commitment to customer service.

Key Performance Indicators

• Quote turnaround time
• Order accuracy
• Customer responsiveness
• Customer satisfaction
• Quote follow-up activity
• Teamwork and support of branch operations

Benefits

• Employee ownership program extended to every employee.
• Medical, Dental, and Vision insurance.
• Competitive 401(k) matching program.
• Career growth opportunities.
• Employee referral program.
• Paid time off and holidays.
• Parental leave.
• Access to FCG University learning and training platform with over 80,000 courses.
• Custom training programs and mentorship.