Inside Sales Representative

About Us

Pioneer Industrial Corporation is a prominent corporation known for its expertise in sourcing, manufacturing, and servicing industrial equipment across various industries including refining, oil and gas, power, chemical, petrochemical, pulp & paper, food & beverage, and pharmaceutical sectors. Their wide range of industrial equipment encompasses Pressure Relief Valves (PRVs), Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications. With a commitment to quality and customer satisfaction, Pioneer Industrial offers comprehensive solutions to meet the diverse needs of their clients in the industrial sector.

Pioneer Industrial operates as a vital subsidiary within Flow Control Group (FCG), a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, FCG serves an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Responsibilities

• Prepare quotations, sales orders, and purchase orders accurately and efficiently.
• Support outside sales representatives with pricing, product selection, availability, and technical coordination.
• Respond promptly to customer inquiries and provide excellent customer service.
• Identify opportunities to cross-sell Pioneer Industrial products and services.
• Follow up on open quotations and customer requests.
• Coordinate with manufacturers and vendors on pricing, lead times, and order status.
• Expedite orders to meet customer delivery requirements.
• Ensure accurate documentation and timely communication throughout the order process.
• Maintain customer and order information within the ERP system.
• Coordinate with internal shop personnel on repair, service, and distribution orders.
• Communicate schedules and customer expectations to ensure timely execution of customer orders.
• Work closely with branch personnel, operations, purchasing, and outside sales.
• Support branch objectives by maintaining high levels of responsiveness, accuracy, and professionalism.
• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.

Qualifications

• Industrial distribution and/or industrial service experience preferred.
• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.
• Strong communication, organizational, and time-management skills.
• Experience with ERP systems required; NetSuite experience preferred.
• Proficient with Microsoft Office.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Positive attitude with a strong commitment to customer service.

Key Performance Indicators

• Quote turnaround time
• Order accuracy
• Customer responsiveness
• Customer satisfaction
• Quote follow-up activity
• Teamwork and support of branch operations

Benefits

• Employee ownership program extended to every employee.
• Medical, Dental, and Vision insurance.
• Competitive 401(k) matching program.
• Career growth opportunities across over 100 brands in North America.
• Employee referral program.
• Paid time off and holidays.
• Parental leave.
• Access to FCG University learning and training platform with over 80,000 courses.
• Custom training programs and mentorship.