Inside Sales Representative

FCX Performance, an Applied Industrial Technologies Company, is a leading process flow control company based in North Canton, OH.

About the role

As an Inbound-Inside Sales Representative, you will establish and expand relationships with current customers and our outside sales team. You’ll interact with customers to determine their process flow control and instrumentation needs while providing solutions to meet those needs. This role directly impacts customer satisfaction, retention, and sales results.

Responsibilities

• Sell company products and services by processing orders, handling price and delivery inquiries, providing technical and application information, soliciting customer orders, and suggesting additional products in a fast-paced, multi-tasking environment.
• Maintain responsibility for orders from quotation to collection:
  • Select and specify products using FCX and vendor-supplied tools/software.
  • Respond to customer inquiries and process orders, sending order acknowledgements.
  • Review customer purchase orders for special conditions or documentation.
  • Check product availability and verify ship dates.
  • Increase order size by suggesting related items, explaining features, and reviewing customer buying history.
  • Process and expedite orders, customer returns, and vendor returns accurately and timely.
  • Locate products, create purchase orders, and follow up with vendors to ensure timely delivery.
  • Negotiate pricing and delivery with vendors when necessary.
• Work closely with Outside Sales representatives to solicit business, execute order transactions, and maintain superior customer service levels.
• Communicate effectively and participate positively as a member of the Branch/Division inside sales team (e.g., sharing workload, answering incoming calls).
• Maximize gross margin by ensuring FCX is compensated for superior service, problem-solving, and technical expertise.
• Review open customer order reports and take action on items at risk of missing promised delivery dates.
• Perform other duties as assigned by management.

Requirements

• Bachelor’s Degree preferred.
• 1-3+ years of experience in a customer service-related industry; experience in an Inside Technical Sales or Customer Service role with an Industrial Distributor is a plus.

Benefits

• Competitive pay and comprehensive benefits, including 401K with company match, insurance, paid time off, and employee assistance programs.
• Tuition reimbursement for professional development.
• Career growth opportunities in sales, management, and operations nationwide.
• Team-oriented company culture with a focus on professional development and training.
• A lasting career with a local team backed by a national company.