Inside Sales Representative

Position Overview

The Inside Sales Representative will build and maintain strong customer relationships, drive sales through effective lead management, and support overall revenue growth.

Key Responsibilities

• Manage inbound and outbound sales calls, emails, and inquiries to generate and close business opportunities.
• Proactively reach out to leads and prospects through phone calls, emails, and virtual meetings.
• Work with existing low revenue dealers to develop strategies to improve performance.
• Qualify dealers/customers to determine if they have a fit and long-term buying potential.
• Build, develop, and maintain relationships with new and existing customers.
• Understand customer needs and present appropriate product or service solutions.
• Aid in funnel management and the identification process of new customers.
• Accurately enter and maintain customer information, sales activities, and pipeline updates in CRM systems.
• Collaborate with outside sales, marketing, and customer service teams to maximize business opportunities.
• Provide product knowledge, pricing, and proposal support to customers.
• Follow up on leads from marketing campaigns, trade shows, and referrals.
• Identify upselling and cross-selling opportunities to increase revenue.
• Stay up to date with industry trends, product knowledge, and competitor activities.
• Consistently achieve or exceed individual and team sales targets.

Qualifications

• Proven experience in inside sales, tele sales, or a similar customer-facing role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent verbal and written communication skills.
• Comfortable working in a fast-paced, target-driven environment.
• Proficiency with CRM software (Salesforce, HubSpot, Sage, or similar) and Microsoft Office Suite.
• Self-motivated with a positive attitude and team-oriented mindset.

Physical Activities

• Daily activity includes but is not limited to: lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
• Frequent communication via phone, email, and in-person.
• Reading, communication, simple math.
• Ability to sit for extended periods at a computer.
• Be able to regularly lift/move up to 30lbs.
• Noise level in the work environment is usually moderate to above moderate.

Compensation and Benefits

• Salary: Competitive base salary (exempt) and bonus opportunity commensurate with experience.
• Incentives: Performance-based commission structure (no cap).
• Benefits: Comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.

Work Environment

• Onsite