Inside Sales Representative
Oldcastle, a CRH company, is the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio includes brands such as Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
About the role
This role focuses on inside sales and/or counter sales. You will answer product inquiries, take customer orders, and coordinate delivery with dispatch, internal departments, and vendors in a fast-paced office environment. The position may also include customer service initiatives and support for outside sales representatives.
Responsibilities
- Receive customer phone calls and provide support to customers and contractors via phone and in person
- Refer to product catalogs and specification guides to determine related product uses and applications
- Work closely with outside sales representatives regarding sales promotions and initiatives requiring phone contact and follow-up
- Help customers with design ideas and problems; provide customer feedback to management
- Coordinate delivery schedules with dispatch and keep customers informed of such schedules
- Retrieve information for the credit department when needed
Requirements
- High school diploma or equivalent, or a comparable combination of education, experience, or training in a related field
- Skilled in Microsoft Word, Excel, and Outlook
- Previous sales experience
- Experience with a multi-line phone system preferred
- Knowledge of concrete masonry is a plus
- Bilingual (English/Spanish) preferred
- Some forklift experience preferred
Benefits
- Highly competitive base pay
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises. We operate in a decentralized, diversified structure that allows you to work in a small company environment while offering the career opportunities of a large international organization.