Inside Sales Representative

This position will be located in Odessa, TX. Applications will only be accepted while the posting remains active.

About the role

As an Inside Sales Representative, you will support the day-to-day operations of the Customer Service team by promoting sales, obtaining orders, and providing service to our customers. You will utilize and continuously develop product and application knowledge and industry best practices to develop solutions that meet customer needs, grow relationships with customers and suppliers, manage projects, and resolve customer and order issues.

Responsibilities

• Receive and enter orders accurately and in a timely manner.
• Optimize margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
• Provide price quotes to customers for existing bills of materials and create bills of materials from take-offs.
• Manage projects and provide consistent, timely follow-up on customer inquiries and order status.
• Secure pricing from vendors, coordinate deliveries, and expedite deliveries when necessary.
• Effectively process returns to maximize value.
• Develop and apply product and application knowledge to meet customer needs.
• Source material to provide value to customers.
• Enhance and grow relationships with customers and suppliers through frequent, meaningful communication.
• Run daily reports and resolve customer and order issues.
• Assist customers with billing issues.
• Assist with and provide training as needed.
• Attend sales and product meetings, trade shows, and technical training programs as needed.
• Input TCCM cost savings documentation relevant to the assigned customer base.
• Participate in and advise sales management on the implementation and success of marketing plans and strategies.
• Perform other duties as assigned by supervisor or other designate.

Requirements

• Associate's business/trade degree preferred or equivalent work experience.
• 3+ years of prior customer service, city desk, or sales experience.
• 3+ years of prior electrical distribution experience preferred.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.

Skills

• Excellent customer service skills, including being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication skills.
• Strong reading and customer service skills.
• Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Lift from Waist:
  • < 10 lbs. – Not at all
  • 10 to 25 lbs. – Not at all
  • 26 to 50 lbs. – Not at all
  • 51 to 75 lbs. – Not at all
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Lift from Floor:
  • < 10 lbs. – Frequently
  • 10 to 25 lbs. – Frequently
  • 26 to 50 lbs. – Occasionally
  • 51 to 75 lbs. – Occasionally
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Carried for Distance:
  • < 10 lbs. – Not at all
  • 10 to 25 lbs. – Not at all
  • 26 to 50 lbs. – Not at all
  • 51 to 75 lbs. – Not at all
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all

Physical Activity Frequency in a typical day:

• Sitting – Continuously
• Standing – Frequently
• Walking – Frequently
• Bending/stooping – Occasionally
• Crawling – Not at all
• Climbing/Walking Stairs – Frequently
• Reaching – Frequently
• Crouching/squatting – Occasionally
• Kneeling – Occasionally
• Balancing – Occasionally
• Repetitive motion – Continuously
• Pivoting – Occasionally
• Pushing/Pulling – Occasionally
• Grasping – Continuously
• Fingering – Continuously
• Talking – Continuously
• Driving – Occasionally
• Desk work – Continuously
• Use of a computer – Continuously
• Use of a telephone – Continuously
• Hearing – Continuously
• Exposure to adverse weather & temperature conditions – Not at all
• Travel – Occasionally

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon achievement of branch and company goals