Inside Sales Rep - Spares

Job Responsibilities

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
• Interact with internal / external customers to provide information response to inquiries about products and services.
• Handle and resolve questions / concerns.
• Provide information about the organization’s products and service.
• Generate quotes and process orders as requested by Product Managers, Service Account Manager, and customers.
• Enter and ensure proper handling of all orders.
• Maintain customer pricing based on guidance from management.
• Cook up and ensure proper handling of all orders.
• Coordinate delivery and purchase order requirements with Logistics Department.
• Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
• Approve orders for invoice.

Qualifications

• Associates-level degree or relevant experience preferred.
• Experience with ERP systems, especially SAP and bolt-on interface desireable.
• Well-developed communication and interpersonal skills required.
• Competent in MS Word, Excel, PowerPoint, Teams, etc.
• Experience with EDI systems (i.e. Ariba) a plus.
• Ability to [learn to] read and interpret engineering drawings.