Inside Sales Rep (Req#1404)

Overview

The Inside Sales Rep serves as a key member of a sales team tasked with acquiring, managing, and growing customer relationships and maximizing margin dollars. You must work proactively to provide hardware, software, and services solutions with a focus on maximizing both profit and customer experience, while fostering and cultivating client relationships to maximize customer satisfaction and account longevity.

Responsibilities

• Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements while maintaining the most advantageous profit margin
• Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support
• Coordinate with engineering for BOM design and validation
• Assist with deal registration and negotiation of pricing
• Uplift all sales opportunities with warranties, service offerings, accessories and supplies
• Assist with CRM entries, including opportunities, engineering requests and contract requests
• Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
• Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
• Take a proactive approach to problem resolution at the customer and supplier levels
• Engage customers, vendors and manufacturer partners to develop and grow relationships
• Seek opportunities to expand the footprint within each account
• Provide customer and sales reporting as required or requested
• Develop and maintain a working knowledge of the key products and services
• Be accountable to key constituents, vendors and partners
• Stay current on the programs, promotions and campaigns from major vendor suppliers in order to sell products and services at the best possible margin
• Conduct yourself in a professional and considerate manner with appropriate decorum in all oral and written communications with customers both internal and external

Qualifications

• 4-year degree is preferred
• 1+ years in the IT industry is preferred
• 1+ years of sales or customer service experience
• Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
• Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines
• Exceptional customer service and communication skills
• Excellent organizational and prioritization skills with acute attention to detail
• Ability to adapt and learn new technologies, products, and processes
• Ability to problem solve and exercise judgment in determining appropriate course of action
• Team oriented with a positive attitude
• Strong Microsoft Office Suite and General Computer Application skills

Pay

Initial base salary range is expected to be between $19.23 and $36.05 hourly. Final base salary offered will be determined by multiple factors including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, compensation may include commissions and discretionary bonuses.

Benefits

• 401(k) eligibility
• Employee stock purchase program
• Various paid time off benefits including vacation, sick time, and personal leave

Schedule

This is an at-will position. The Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.