Inside Sales Rep - Remote

Job Functions

• Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Solves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Completes and ensures accurate validation of insurance benefits
• Provides customer followup as required

Qualifications

• Proficiency in using appropriate technologies and processes in accordance with company standards
• Ability to assess customer qualification and explain product/service benefits effectively
• Experience in resolving customer concerns and maintaining accurate records
• Knowledge of and adherence to departmental and company policies, procedures, and compliance standards
• Effective communication skills to facilitate interactions with physicians and other internal/external contacts
• Ability to accurately validate insurance benefits and provide customer followup