Inside Sales Rep II

About the role

As an Inside Sales Support Specialist, you will focus on supporting both our sales and customer service operations by helping with quote generation, order processing, credit card payments, and offering support to outside sales personnel, while providing exceptional service via phone and email. You will work cross-functionally with other departments to ensure a seamless customer experience.

Responsibilities

• Assist customers with product inquiries and generate accurate quotes based on their needs.
• Process customer orders, ensuring accuracy and timely delivery.
• Follow up with customers to ensure orders are processed and delivered as expected.
• Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns.
• Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
• Assist Account Managers and outside sales representatives by preparing quotes and orders.
• Provide information on product availability, pricing, and delivery timelines.
• Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders.
• Communicate effectively with other internal departments to address customer needs and resolve issues.
• Continuously identify opportunities to enhance the customer experience and increase customer satisfaction.
• Suggest improvements to internal processes that would lead to more efficient operations and better service delivery.
• Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly.
• Perform other administrative duties as needed to support the sales and customer service departments.

Requirements

• 2+ years of experience in inside sales, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Fluent verbal and written communication skills in English and Spanish.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• A positive, can-do attitude with a passion for customer service.
• High School Diploma or equivalent (Associates degree preferred).

Preferred Qualifications

• Experience with order processing, quoting, and payment processing.
• Experience with Salesforce and SAP software.

Schedule

Hybrid Role (Office and Home Environment).

Benefits

• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.
• Commitment to embrace diversity to build a culture of inclusion at SPX.