Inside Sales Program Manager

Key Responsibilities

• Lead and manage B2B SDR and appointment-setting teams across multiple client programs
• Oversee outbound prospecting initiatives targeting business owners and executive-level decision-makers
• Serve as the primary operational liaison between SFI and assigned clients
• Participate in client kickoff meetings, onboarding, and launch planning
• Recruit, interview, onboard, and train inside sales representatives and SDRs
• Develop call strategies, outreach cadences, scripts, and operational playbooks
• Conduct ongoing coaching, call reviews, and performance management sessions
• Maintain and monitor KPIs including outbound activity, contact rates, appointments set, pipeline creation, and conversion metrics
• Ensure teams consistently achieve client objectives and monthly performance goals
• Identify process improvements and operational efficiencies to increase performance
• Deliver weekly reporting, recommendations, and strategic insights to clients and executive leadership
• Drive client satisfaction, retention, and program expansion opportunities

Qualifications

• 3+ years of inside sales management, SDR leadership, or appointment-setting management experience
• Prior experience managing outbound B2B sales development teams required
• Proven ability to lead teams against KPIs, quotas, and pipeline generation goals
• Experience in outsourced sales, lead generation, SaaS, technology, staffing, or professional services preferred
• Strong coaching, leadership, and employee development skills
• Able to manage multiple programs and priorities simultaneously
• Excellent communication, organizational, and problem-solving skills
• Experience using CRM systems such as HubSpot or Salesforce preferred
• Proficiency with Microsoft Office and virtual communication platforms

Compensation & Benefits

• Competitive base salary plus uncapped performance incentives
• Health, dental, and vision insurance
• 401(k) program
• Paid time off and paid holidays
• Career advancement opportunities within a growing national organization
• Collaborative, entrepreneurial, and performance-driven culture