Inside Sales Professional

About the Role

The Inside Sales Professional (ISP) identifies and serves customer needs, assists them in obtaining products or information, and provides excellent customer service while fulfilling a wide range of customer requirements.

Responsibilities

• Process customer orders received in person, by phone, fax, or e‑commerce, including company transfers and delivery requests.
• Locate parts, equipment, and supplies for customers from various sources.
• Support long‑term business relationships to promote sales growth and acceptance.
• Assist in warehouse duties, such as pulling customer orders, putting away stock, and occasionally operating a forklift.
• Promote new and existing products, upgrades, and services.
• Provide technical support and problem‑solving assistance to customers.
• Identify prospective customers through store or phone sales and communicate prospects to Territory Managers or Account Executives.
• Maintain a professional sales facility by restocking and maintaining showroom shelves and product displays.
• Process warranties.
• Perform cycle counts and help maintain accurate physical inventory.
• Participate in after‑hours on‑call duties and training classes.
• Work overtime as assigned and cooperate with others.
• Comply with all company policies and procedures, and maintain regular, punctual, and reliable attendance.

Physical Demands

The role requires standing, walking, sitting, and occasional floor work; using hands to handle objects, tools, or controls; reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; and talking or hearing. The employee must lift and/or move up to 60 pounds and may work in temperatures ranging from 20 °F to 105 °F. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service and/or sales experience.
• 2 years of experience in the HVAC industry (preferred).
• Proficiency with computers, including Microsoft Office.
• Forklift experience.

Travel

Up to 5 % travel to branches and other operating companies, requiring occasional overnight stays; travel to industry‑related conferences and training may involve extended stays.

Benefits

• Competitive weekly/bi‑weekly pay with discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Company‑paid life and short‑term disability insurance, with optional long‑term disability and additional life insurance.

Location: 70 Enterprise Ct, Newnan, GA 30265.