Inside Sales Person

About the role

Primarily responsible for interfacing with customers to process orders and inquiries through quoting product prices, providing delivery specifications and payment terms, and offering substitute products where applicable. May be assigned to one or more Outside Sales Representatives, providing sales support and customer service for specific customers.

Develop new and current customer accounts by marketing company product lines and offering value-added services and availability information to callers.

Responsibilities

• Maintain current customer information including sales contracts, bonded inventory requirements, contract terms, and other pertinent account details.
• Process telephone orders by quoting product, prices, delivery specifications, and payment terms, and by offering substitute products where appropriate.
• Negotiate and establish sales quotes based on volume of products purchased and nature of marketplace to effectively offer competitive pricing and ensure the highest profitability.

Requirements

• High school diploma; minimum 2 years of related experience preferred.
• Perform basic mathematical calculations required to accurately complete assigned tasks (e.g., margins).
• Use sound judgment, listening, and problem-solving skills to analyze customer problems and recommend the proper course of action.
• Product and application knowledge essential.
• PC proficiency for data entry and utilization of Microsoft Office applications.

Physical Requirements

• Ability to sit for prolonged periods of time.
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.