Inside Sales Mortgage Loan Officer

This position may be located in Bend, Portland or Eugene, OR.

About the role

The Inside Sales Mortgage Loan Officer will originate permanent residential mortgage loans via the bank's Digital Platform and participate in related business development activities. This position supports the entire FIB footprint by handling inbound calls and online mortgage inquiries. It is a fast-paced, high-volume role with leads provided, offering a competitive base salary and per-unit incentive.

Responsibilities

• Handle all inquiries and leads from First Interstate Bank (FIB) digital platforms (phone, email, and website), direct branch referrals, and self-sourced opportunities.
• Work with clients using a consultative selling approach to understand their housing goals, needs, and timeline, and recommend available loan options.
• Convert leads to full applications and submit complete loan applications with proper documentation to the processing team.
• Set and maintain realistic expectations with all parties; follow Ability To Repay guidelines as set by FIB and the investor.
• Obtain and analyze credit reports, understanding data and approval implications; lock in interest rates when requested or approved by the customer.
• Manage lead pipeline with new inquiries to meet department key performance indicator requirements for consistent contact with all parties involved.
• Understand and navigate the loan origination system, ensuring full compliance with all requirements.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
• Pass a pre-employment screening against the Limited Denial of Participation (LDP), GSA Excluded Party List System (EPLS), and Freddie Mac Exclusionary List.
• Strong customer service skills and a thorough understanding of the mortgage process.
• Thorough knowledge of FHA, VA, RD, state bond programs, and conventional real estate regulations.
• Valid Driver’s License required.

Qualifications

• Bachelor’s Degree required.
• 4-6 years of related experience and/or training; or equivalent combination of education and experience required.
• 4-6 years of experience in residential mortgage lending, including handling complex loans, preferred.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

Schedule

• Typical work hours: Monday–Friday, 8:00 AM–5:00 PM.
• Regular and predictable attendance required.

Physical Demands

• Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently.
• Sitting – Frequently.
• Standing – Occasionally.
• Noise Level – Moderate.