Inside Sales Key Account Manager, Quill

At Quill, a proud member of the Staples family of brands, we help businesses thrive by delivering essential products, smart solutions, and award-winning customer support. From paper and print to tech and custom services, we provide what teams need to get work done—seamlessly and affordably. When you join Quill, you’re not just supporting customers—you’re part of a company where every workday is an opportunity to make a difference.

About the role

In this role, you will grow sales and profitability by driving purchases across all categories of products through developing relationships with Quill's largest, highly valued customer base. You will be responsible for the sales results of an assigned book of business within the national territory. Customers will be large, complex accounts. As a Key Account Manager, you are responsible for teaming with category experts where necessary to grow accounts and better serve our customers. This includes leveraging internal partners and specialists to help drive spend in all the categories that Quill has to offer.

Responsibilities

• Responsible for sales results for an assigned book of accounts with large sales and potential.
• Acquire new business and grow sales as well as manage the current customer base.
• Map accounts and identify core and specialty category opportunities.
• Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new growth opportunities.
• Utilize enablement tools regularly to keep customer data updated, manage a healthy pipeline, and advance opportunities.
• Leverage sales methodologies to retain and grow the customer base.
• Negotiate purchasing agreements with customers that potentially spend $2 million annually. Collaborate with finance throughout the process.
• Visit select customers nationally each year as well as customer conferences and trade shows.
• Interact with high-level decision makers and educate customers on Quill’s programs.
• Collaborate with sales operations manager on custom procurement platforms.
• Share sales expertise and lead sales strategy meetings and business reviews.
• Meet or exceed productivity metrics and goals.

Requirements

• High school diploma or GED.
• 3+ years of prior experience in account management or business development.
• Availability to travel (up to 4x per year).

Qualifications

• Experience and proven track record of managing customer programs.
• Ability to interface at customer’s most senior levels.
• Strong ability to develop and deliver presentations.
• Consultative selling, solutions selling, insight selling, and negotiation skills.
• Strong business, finance, operations, and technology acumen.
• Ability to analyze customer data, business, and industry trends to create tailored solutions.
• Ability to function independently with minimal daily supervision.
• Track record of exceeding sales quotas.
• Experience with business-to-business sales processes.
• Creative and cognitive thinking ability.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment and adjust priorities based on activity.

Preferred Qualifications

• Proficient computer skills and knowledge of Microsoft Office.
• Prior experience working with large complex accounts.
• Strong organizational and problem-solving skills.

Pay

$26.00-$34.00 per hour, plus incentive opportunity. Variable bonus target of approximately $25,800 annually if all goals and targets are successfully met.

Benefits

• Competitive pay plus bonuses.
• Paid Time Off: Vacation & Sickness including 8 Paid Holidays.
• Wellness Programs: Physical and mental wellness programs.
• Work-Life Balance: Healthy work-life balance.
• Discounts: Enjoy online and retail discounts.
• 401(k) Matching: Company match 401(k) plan.
• Inclusive culture with associate-led Business Resource Groups.

Culture

At Quill, we’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other.

Career Path

There are plenty of places to take your career at Staples. Starting roles include:

• Inside Sales Business Development Specialist
• Category Specialist (Furniture, Technology or Print)
• Site Development / Reactivation Specialist
• Inside Sales Account Manager

Mid-level roles include:

• Key Account Manager
• Field Sales

Manager roles include:

• Inside Sales Team Manager
• Sr. Team Manager
• Field Sales Manager