Inside Sales Executive - Corporate (Las Vegas)

Responsibilities

• Develops and maintains coded player block through direct mail, email, telemarketing, and leveraging databases.
• Participates in telephone solicitation and coordinates personalized direct mailings for assigned markets.
• Ensures seamless handoff of guest pre-trip itinerary for flawless on-property execution by VIP Hospitality Team.
• Complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of coded customers.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Prepares project plans that aid in moving projects forward.
• Open to outside employees/vendors shadowing and answering any pertinent department information.
• Fully knowledgeable of all happenings on property and in market.
• Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
• Actively participates in all department and company initiatives to drive sales and revenue.
• Demonstrates a willingness to teach, mentor, train and share information with the team.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure for customers as well as co-workers.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Maintains strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, etc.).

Qualifications

• One to three years hospitality or sales experience (Experience with luxury brands preferred).
• High School diploma or equivalent.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Able to manage time and perform multiple tasks simultaneously including assisting fellow Casino Sales Executives.
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Excellent oral and written communication skills.
• Ability to listen and respond to visual and aural cues.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Able to obtain a Nevada gaming license.