Inside Sales /Estimator

About the role

RAM Windows & Doors is an exciting and rapidly growing manufacturer of residential and commercial windows and doors. RAM has been manufacturing high-end custom windows since 1978 and expanded its product offering in 2021 to include high-end custom exterior doors. The Curated Line Sales Support Coordinator will work directly with the Curated Line Product Manager to assist with daily administrative tasks and provide estimates for Curated (Production) Builders throughout Texas.

Responsibilities

• Work as a team with the Curated Line Manager to assist with current client needs and help grow the market segment
• Oversee timely processing of sales orders
• Manage inbound sales and service calls from builders with patience, professionalism, and urgency while providing detailed notes of their requests
• Schedule installation and service tickets with the internal team
• Research and follow up with customers and other departments to ensure effective communication and satisfactory completion of work
• Formulate project estimates/proposals to ensure quality, accuracy, and timely submission
• Develop detailed residential window & door take-offs based on plans presented by the builder
• Estimate and bid projects using electronic takeoff methods and WTS software
• Use estimating templates and procedures and suggest improvements for efficiency
• Work across channels and teams to ensure all departments have accurate and updated information
• Prepare documents, emails, letters, and correspondence with the highest professional grammar
• Demonstrate the ability to quickly learn new information and verbally communicate a pattern of success
• Manage time effectively with excellent organizational skills and attention to detail
• Maintain a pleasant phone persona and great listening skills with a calm nature

Requirements

• Microsoft Office Suite proficiency
• Demonstrated judgment and decision-making ability
• Excellent written and verbal communication skills
• Prior experience with Paradigm Quoting Software and BuildPro/SupplyPro
• High school diploma or equivalent required
• 1–3 years of customer service, installation, service, or related experience
• Experience in the residential construction/building materials industry is ideal

Skills

• Strong organizational, communication, and time-management skills
• Excellent interpersonal and customer service skills
• Proven ability to work in a fast-paced environment
• Positive, high-energy attitude
• Resourcefulness, creativity, and problem-solving skills
• Familiarity with office equipment (printers, fax machines, projectors)

Physical & Other Requirements

• Prolonged periods sitting at a desk and working on a computer (up to 50–75% of the time)
• Ability to walk, stand, bend, stoop, and/or climb on different terrains
• Judgment, decision-making, follow-up, social awareness, reading/writing, organizational, timeliness, stress tolerance, and oral/written communication skills

Benefits

• 10 PTO days, 2 floating PTO days, and 8 paid holidays
• Medical, dental, and vision insurance
• Company-paid life, AD&D, and short-term disability insurance
• 401(k) retirement savings program (up to 4% company match)
• Casual dress code
• Weekly pay