Inside Sales Development Specialist

Basic Function

This role serves as a key connection between the customer and ABI’s product specialist/experts by identifying qualified sales opportunities and referring leads to the appropriate product specialist/expert for further consultation.

Activities & Responsibilities

• Contact existing customers by phone to follow up on previous purchases
• Discuss customer satisfaction and overall product experience
• Ask questions to uncover upcoming equipment or product needs
• Recommend supplemental products or solutions that improve customer operations and equipment usage
• Accurately document customer interactions and opportunities within company systems
• Build and maintain positive customer relationships through professional communication
• Collaborate with the sales and customer support teams as needed
• Maintain consistent phone outreach throughout the workday

Skills & Qualifications

• Must be self-motivated as well as able and willing to work independently and in a team environment
• Strong accountability and follow-through skills
• Strong customer service and communication skills
• Comfortable spending the majority of the workday on the phone
• Good computer and data entry skills
• Strong listening skills and attention to detail
• Affinity for and/or experience with agriculture, sports turf, and property management industries, along with equipment operation
• Must have unwavering integrity and positivity
• Must be emotionally intelligent, a humble contributor to group goals and company needs
• Must be a self-motivated and driven learner with a desire to grow and be developed
• Willing to participate in ongoing education

Education & Experience

• Candidates should possess some post-secondary education, be a recent graduate, or have demonstrated relevant experience that provides the skills and knowledge necessary to perform the position successfully
• NetSuite experience is a plus

Physical Requirements

• Must have the ability to safely lift 50 pounds
• Must be willing to work full-time, in-house
• Must be legally authorized to work for any employer in the United States
• Ability to talk or hear to communicate with others via phone, in-person, and/or computer
• Ability to listen to customers/vendors/colleagues, problem solve, and respond accordingly
• Ability to read, write, and speak English fluently

Environmental Conditions & Travel

• The employee is exposed to an office environment with moderate noise as well as warehouse and manufacturing environments with moderate noise
• The employee is required to wear suitable Personal Protective Equipment while working in the warehouse or manufacturing environments
• Prioritarily office and phone-based work environment
• Travel: 0%