Inside Sales Coordinator

What you'll be doing:

• Manage 100 to 200 Dealers in assigned territory via phone & e-mail to support their Parts & Accessory needs daily.
• Meet inbound/outbound call metrics established by the ISM and consistently document details of all communications with dealers.
• Manage stocking programs, coordinate replenishment of dealer Yamalube inventory, and administer retail promotion communications for dealers in assigned territory.
• Annual visits with District Sales Manager to key dealers in market preferred.
• Serve as a liaison between the dealer network and Yamaha to ensure a high level of customer satisfaction.
• Contribute to the monthly internal sales reports interfacing with the RBM / ARBM / ISM. Coordinate with regions and assist in the facilitation of updating order tools.
• Support the Service Division and Customer Relations teams in expediting priority orders to ensure customer service needs are met for end users in time-sensitive situations.
• Develop and maintain a strong knowledge of Yamaha products to effectively provide product information to dealers and support YMU initiatives.
• Maintain the confidentiality of sensitive information not intended for general consumption.
• Absorb Parts and Accessory support for both stocking programs and daily order requirements.
• Collaborate cross-functionally with product group teams and internal departments.
• Attend off-site functions (corporate and required consumer facing) in support of Yamaha and Yamaha dealers as needed.
• Ability to work weekends to support retail as needed is a preferred.

What you need to be successful:

• High school diploma required. BA / BS degree in Business, Sales or other related course of study preferred.
• 2 - 3 years phone sales experience required. Inside or outside sales experience is strongly preferred.
• Must have strong oral and written communication skills.
• Proficient in Microsoft Office (i.e., Word, Excel, Power Point, Outlook).
• Must be organized with strong attention to detail and a passion for customer satisfaction.
• Ability to relocate is required both currently and in the future to support Yamaha needs.