Inside Sales Coordinator

Key Responsibilities

• Build and maintain strong relationships with customers through frequent, proactive communication
• Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth
• Handle routine customer questions and issues, escalating complex matters to appropriate team members
• Proactively solicit sales orders from existing customers via phone
• Support new customer development through phone and internet-based marketing efforts
• Assist with lead qualification by assessing interest level, timelines, and customer needs
• Execute market penetration strategies using web-based sales leads
• Coincide customer sample requests with plant operations
• Communicate regularly with customers regarding brand updates, product information, brochures, and programs
• Support new product launches by introducing customers to new and unfamiliar products
• Parellel with Account Managers to fulfill customer requests and resolve service concerns
• Maintain positive, professional relationships with distributors
• Collaborate with Product Managers to support and enhance sales programs
• Attend trade shows, product introductions, and sales-related events as needed
• Participate in ongoing product and sales training
• Prepare reports, correspondence, and documentation to support sales activities
• Perform other related duties as assigned

Qualifications

• High school diploma required
• 0–2 years of experience preferred, ideally in customer service, sales support, or a related role
• Foundational understanding of sales and customer service concepts
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software
• Comfortable using standard office equipment (computer, scanner, etc.)
• Eagerness to learn, contribute, and grow within a sales-focused environment