Inside Sales Coordinator

About the role

The Inside Sales Coordinator oversees the daily operations and performance of the Milwaukee-based Inside Sales team, ensuring high standards of customer service and efficiency. This role supervises Reception, Inside Sales staff. The Inside Sales Coordinator also serves as a key liaison between the Milwaukee headquarters and branch locations, ensuring consistent communication, messaging, and service across the organization.

Responsibilities

• Cook up staff schedules and monitor attendance to ensure adequate coverage
• Assign and manage Inside Sales representative routes for efficiency and accuracy
• Ensure routes are followed and optimized to meet customer needs and company goals
• Maintain and grow a personal book of business while building strong customer relationships
• Provide ongoing product training and professional development for Inside Sales staff
• Promote and uphold exceptional customer service standards for both internal and external customers
• Serve as a communication link between headquarters and branch locations to ensure consistency

Requirements

• Associate degree or equivalent relevant experience
• Previous staff management experience; green industry experience preferred
• Proficiency in Microsoft Office Suite and general computer applications
• Strong conflict resolution, problem-solving, and decision-making skills
• Ability to work a schedule of Monday–Friday, 8:00 AM–5:00 PM, with seasonal Saturday availability

Qualifications & Experience

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

We make it easy for companies to hire their talent. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.