Inside Sales Coordinator

NTPStag is currently hiring an Inside Sales Coordinator RV for their Irving, TX location. This role requires a motivated professional with a passion for customer service and knowledge of the RV parts and accessories market.

Key Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline.
• Continuously augment your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support.
• Properly enter quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns.
• Build long-lasting business relationships with the customer base.
• Maintain daily phone metric standards established by the management team.
• Initiate and support the continual improvement of NTPStag’s quality improvement system.

Additional Responsibilities

• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation.
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts.

Required Qualifications

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Strong Microsoft Office experience.
• Strong time management and organization skills.
• Strong written and verbal communication skills.
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers.
• Ability to thrive in a group/team environment.
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows.
• Show up on time, as scheduled.

Preferred Qualifications

• RV industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience.
• Experience in training / educating people (Example: Teaching your customer how to use online/system features).