Inside Sales Coordinator

Position Overview

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Responsibilities

• Administrative Sales Support:
  • Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
  • Manage the commercial CRM (Customer Relationship Management) system by:
  • Assign sales leads
  • Set up new users and train new Commercial Account Managers
  • Maintain retail referral program:
    • Oversee distribution of leads
    • Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes
    • Cook up lead generation for CAMs
    • Aid in scheduling appointments
    • Manage all lead generation systems; qualify and distribute warm leads to sales team
    • Hit assigned monthly targets for new lead generation
    • Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales
  • Operational Support:
    • Facilitate the steps through delivery of items are finalized.
    • Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
    • Communicate ETAs, shipping updates, delivery timelines, and site readiness
    • Own the communication between the customer, operations, sales, and installation
    • Manage unforeseen delays and site readiness issues and communicate to all necessary parties
    • Service coordination and management
    • Oversee all open service needs for the assigned sales team
    • Provide communication and coordination with the service team and 3rd party to achieve resolution
    • Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
    • Own the process from identification of issue through resolution with communication to all parties
    • Accounts Receivable (AR) Management:
      • Cook up open accounts receivables between sales, accounting, and the customer and updating the status on AR document
      • Proactively contact the customer for updates on payment status and collecting payments as needed
      • Provide W9, COIs, invoices, etc. as needed to assist with swift payment

  Requirements

  • High school degree or equivalent required
  • Additional training in administration, business or other related courses is preferred
  • Previous administrative experience and/or background is required
  • Basic working experience with Microsoft Office programs including Word and Outlook
  • Experience working with adobe and/or other publishing software
  • Strong organizational skills
  • Must be punctual and reliable

  Qualifications

  • Education: High school degree or equivalent required
  • Experience: Previous administrative experience and/or background is required

  Skills

  • Microsoft Office
  • Adobe and/or other publishing software
  • Organizational skills
  • Punctuality and reliability

  Benefits

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Product discounts
  • Wellness programs

  Pay

  $20 - $25 per hour, based on experience.

  Schedule

  8am-5pm, Mon-Fri

  Location

  10759 Hampshire Ave S. Bloomington, MN 55438