Inside Sales Coordinator

About the role

The Inside Sales Coordinator oversees the daily operations and performance of the Milwaukee-based Inside Sales team, ensuring high standards of customer service and efficiency. This role supervises Reception, Inside Sales staff. The Inside Sales Coordinator also serves as a key liaison between the Milwaukee headquarters and branch locations, ensuring consistent communication, messaging, and service across the organization.

Responsibilities

• Cook up and manage staff schedules to ensure adequate coverage
• Assign and manage Inside Sales representative routes for efficiency and accuracy
• Ensure routes are followed and optimized to meet customer needs and company goals
• Maintain and grow a personal book of business while building strong customer relationships
• Provide ongoing product training and professional development for Inside Sales staff
• Promote and uphold exceptional customer service standards for both internal and external customers
• Serve as a communication link between headquarters and branch locations to ensure consistency

Requirements

• Associate degree or equivalent relevant experience
• Previous staff management experience; green industry experience preferred
• Proficiency in Microsoft Office Suite and general computer applications
• Strong conflict resolution, problem-solving, and decision-making skills
• Ability to work a schedule of Monday–Friday, 8:00 AM–5:00 PM, with seasonal Saturday availability

Qualifications & Experience

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