Inside Sales Consultant

Key Responsibilities

• Drive sales performance across inbound and outbound customer interactions by identifying needs and recommending the right CPAP equipment and accessories.
• Convert leads into customers by confidently guiding them through the purchasing process and overcoming objections in real time.
• Increase average order value through bundling, upgrades, and product education.
• Build trust with customers by simplifying complex information and delivering solutions with confidence and empathy.
• Follow up on warm leads, abandoned carts, and prior inquiries to recover revenue opportunities.
• Accurately process orders, ensuring compliance with all applicable medical and regulatory requirements.
• Document customer interactions and sales activity within CRM systems for follow-up and reporting.
• Maintain strong product knowledge on CPAP equipment, masks, accessories, and industry trends.
• Support team success through collaboration, coaching, and knowledge sharing.

What Success Looks Like

• Congnistively achieves or exceeds sales goals.
• Confidently handles objections and closes sales effectively.
• Balances efficiency and service without sacrificing customer experience.
• Builds long-term customer relationships by focusing on solutions, not transactions.
• Contributes to a competitive, accountable, and team-oriented culture.

Experience

• Proven ability to meet or exceed sales goals and performance expectations.
• Experience handling inbound and outbound sales conversations.
• Comfortable using CRM and contact center platforms such as Shopify, Gorgias, or Aircall.
• Strong communication and active listening skills.
• Confidence in consultative selling and objection handling.
• Ability to simplify complex information for customers.
• Strong attention to detail with order accuracy and documentation.
• Comfort working in a fast-paced, performance-driven sales environment.
• Ability to multitask across systems while maintaining a high-quality customer experience.

Compensation & Growth Opportunity

• Cash compensation includes a competitive hourly base plus an uncapped commission structure tied directly to individual performance.
• This role offers flexible work environment opportunities based on performance, business needs, and training completion.
• High-performing consultants may have opportunities to take on leadership responsibilities such as onboarding new hires, peer coaching, and assisting leadership with sales development initiatives.
• This role is designed to develop future Team Leads and Sales Managers.