Inside Sales Commercial Strategy & Enablement, Senior Associate
About the role
The Sr. Associate, Inside Sales Commercial Strategy & Enablement supports the day-to-day readiness and ongoing development of the Inside Sales organization. This role is based in a hybrid work environment and reports to the Senior Manager, Commercial Enablement.
Responsibilities
Own New Hire Technology and Process Readiness
Serve as the primary live and asynchronous trainer for new hire tools onboarding across core platforms including Outreach, Chorus, Highspot, Salesforce, various AI tools, and LMS.
Design and maintain structured technology onboarding checklists, job aids, and quick-start guides for each platform in the Inside Sales tech stack.
Partner with CSO and IT to ensure new hires have access, provisioning, and foundational training on all required systems before or during their first week.
Track tools adoption and proficiency during onboarding; flag gaps and escalate blockers.
Maintain & Evolve Platform Training Content
Create and update role-specific training content for each tool in the stack, including how-to guides, recorded walkthroughs, and workflow-specific tips.
Support Tools Adoption & Reinforcement – particularly as it relates to AI in Inside Sales
Facilitate tools-focused training sessions, office hours, and refresher workshops for both new hires and tenured reps.
Identify usage gaps through reporting and rep feedback; develop targeted interventions to improve adoption and workflow efficiency.
Partner with frontline managers to surface tools utilization data and recommend coaching focus areas.
Assist in the design and coordination of structured coaching programs, including call review cadences using Chorus, skills assessments, and manager-led coaching guides.
Curate and tag call libraries to support skill-based coaching themes (e.g., discovery, objection handling, qualification).
Help track coaching completion and effectiveness metrics and surface insights.
Create and execute on in-role skill-building workshops focused on areas such as prospecting workflows, outbound sequencing, objection handling, and pipeline hygiene.
Develop a soft skill coaching program to help inside sales team members grow in key sales skills.
Build job aids, playbooks, and reference materials that reinforce skills developed in training and can be accessed in the flow of work.
Coordinate and facilitate role-plays, practice scenarios, and skills assessments as part of structured development programming.
Partner with a products and services focused team member to upskill reps on our offering.
Support Rep Progression Readiness
Implement readiness criteria and certification checklists that validate skill acquisition for tenured reps pursuing progression.
Help track individual and cohort progress against enablement milestones and surface readiness insights to managers.
Qualifications
Minimum of 3 years of experience in sales enablement, inside sales, or related field.
Proven ability to manage multiple projects simultaneously and meet deadlines.
Strong organizational skills and attention to detail.
Experience with CRM systems, specifically Salesforce and Outreach.
Excellent communication and interpersonal skills.
Ability to adapt to a fast-paced, dynamic environment.
Passion for driving sales performance and supporting team growth.
Skills
CRM Systems: Salesforce, Outreach
Training and Development: Onboarding, Coaching, Upskilling
Technology Enablement: Tools like Chorus, Highspot, AI tools
Communication and Collaboration: Email, Slack, Microsoft Teams
Project Management: Agile methodologies, task management tools
Benefits
At athenahealth, we offer a comprehensive benefits package including health and financial benefits, a range of perks specific to each location, and flexible work arrangements to support a healthy work-life balance.
Pay
$75,000 - $127,000
Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About Athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.
Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
Learn more about our culture and benefits here: athenahealth.com/careers
Equal Opportunity Employer