Inside Sales Associate - Waterworks

Factors That May Determine Salary

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

About the Role

DSG is seeking a Waterworks Inside Sales Associate in our Ames, IA location. Hours range between the hours of 8 am and 5 pm, Monday through Friday.

Responsibilities

• Serve as a primary facilitator for customer orders
• Aid customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.

Requirements

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of waterworks products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs and maintain strong relationships
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The physical ability to frequently lift & load items weighing up to 60lbs

Qualifications

A Successful Waterworks Inside Sales Associate Typically Has:

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of waterworks products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs and maintain strong relationships
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The physical ability to frequently lift & load items weighing up to 60lbs

SkillsActive listening

Customer service

Problem solving

Project management

Technical support

Writing orders

Quotation generation

Inventory management

Counter restocking

Product knowledge

Computer proficiency (Eclipse or similar ERP systems)

Physical ability to lift up to 60lbs

Benefits

• Built for You: 100% employee ownership, personal and professional development opportunities, unlimited growth potential, competitive compensation packages, generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances, comprehensive benefits package including medical, dental, and vision, multiple retirement savings opportunities, including a 401(k) with employer match, and paid volunteer hours.

Pay

Compensation packages are based on experience and potential.

Schedule

Hours range between the hours of 8 am and 5 pm, Monday through Friday.