Inside Sales Associate - Tulsa

Position Summary

The Inside Sales Associate (ISA) serves customers on a day-to-day basis in person, over the phone, and electronically. Responsibilities include conducting discovery conversations, growing sales, processing orders, and providing customer service.

Accountabilities / Responsibilities

• Interact with customers over the phone and in person, and electronically
• Conduct discovery conversations with existing and prospect customers to identify products and services
• Work as part of a sales team to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick-up or delivery
• React to customers' requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associates in responding to customers' needs
• Adeptly adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service using "The Master Halco Way"
• Maintain a clean, safe work environment that meets company standards
• Follow proper SOPs and Company policies
• Manage special projects as assigned by the manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Accurately and timely process quotes, orders, and other sales activities
• Maintain a thorough understanding of the company's products and services

Candidate Specifications

• Selling Skills: Influencing outcomes positively and closing sales
• Resourcefulness/Initiative: Finding ways to overcome obstacles and achieve success
• Customer Focus: Building and maintaining trust and credibility with customers
• Key Competencies: Team building, sales, and relationship building skills
• Essential Qualifications: Exceptional organizational, time management, and administrative skills
• Relevant Work Experience: Some relevant work experience desired
• Desired Sales Experience: Previous sales experience or applicable product knowledge preferred
• Computer Skills: Proficiency in Outlook, Email, Excel, and Word
• Education: High school graduate with some college education desired
• Physical Demands: Ability to sit, climb, stand, lift, and/or move