Inside Sales Associate - Plumbing & HVAC

About the role

DSG is seeking a Plumbing & HVAC Inside Sales Associate in our Mankato, MN location. Hours range between 7 am and 4 pm, Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service.

A Typical Day in the Life of a Plumbing & HVAC Inside Sales Associate at DSG

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
• Perform other duties as assigned

Qualifications

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing & HVAC products

Skills

• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs and maintain strong relationships
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively
• The physical ability to frequently lift & load items weighing up to 60lbs

Benefits

• 100% employee owned – your hard work and decisions directly benefit your individual Employee Stock Ownership Plan (ESOP)
• Highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential
• Competitive compensation packages based on your experience and potential
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances
• Comprehensive benefits package including medical, dental, and vision, plus life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution
• Family planning and childcare savings opportunities including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA)
• Retirement savings opportunities including a 401(k) with employer match
• Discount on all DSG-supplied products
• Paid volunteer hours in addition to PTO

Schedule

Hours range between 7 am and 4 pm, Monday through Friday.