Inside Sales Associate - Plumbing

Factors That May Determine Salary

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

About the Role

DSG is seeking a Plumbing Inside Sales Associate in our La Crosse, WI location. Hours range between the hours of 7 am and 5 pm, Monday through Friday.

Responsibilities

• Serve as a primary facilitator for customer orders
• Aid customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.

Requirements

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs and maintain strong relationships
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The physical ability to frequently lift & load items weighing up to 60lbs

Qualifications

A Successful Plumbing Inside Sales Associate Typically Has:

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs and maintain strong relationships
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The physical ability to frequently lift & load items weighing up to 60lbs

Skills

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.