Inside Sales Associate - Knoxville

About the role

Master Halco: Fence & Deck Supply, North America’s leading manufacturer and distributor of fence and deck products, is seeking an Inside Sales Associate. The Inside Sales Associate (ISA) serves customers daily in person, over the phone, by email, and by text, using sales, customer service, and administrative skills to create value for both the customer and the company.

Responsibilities

• Interact with customers over the phone, in person, and electronically via email or text
• Conduct discovery conversations with existing and prospective customers to identify products and services that Master Halco can provide to grow their business
• Work as part of a sales team to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pickup or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associates in responding to customers’ needs
• Adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and company policies are followed
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Ensure accurate and timely processing of quotes, orders, and other sales activities
• Maintain a thorough understanding of the company's products and services
• Complete special projects as assigned by manager

Qualifications

• Selling Skills: Able to influence outcomes positively and close sales
• Resourcefulness/Initiative: Finds ways over, around, or through barriers to success; achieves results despite lack of resources; goes beyond the call of duty; takes timely action
• Customer Focus: Builds and maintains elevated levels of trust and credibility with internal and external customers, always demonstrating a customer-serving mindset
• Exceptional team building, sales, and relationship-building skills
• Ability to motivate and positively influence people
• Strong computer skills
• Exceptional organizational, time management, multitasking, and administrative skills

Education and Experience

• High school graduate; some college desired
• Relevant work experience desired
• Computer skills: Outlook, Email, Excel, Word
• Desired sales experience or applicable product knowledge in building materials (metals, woods, plastics, hardware), Do-It-Yourself retail, construction, mechanical/electrical

Benefits

• Competitive pay range of $23.20 to $25.50 per hour (based on experience)
• Quarterly Bonus Program and spiffs
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid-time-off package
• Corporate discount opportunities and more

Physical Demands

This job requires the ability to sit, climb, stand, lift, and/or move.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.