Inside Sales Associate II

Job Description Join a team recognized for leadership, innovation, and diversity. ADI Global is growing rapidly, is looking to add to our Sales Team. You will be assigned your own book of existing customer accounts and will be responsible for building and maintaining strong, long-lasting customer relationships with ADI. JOB DUTIES: Drive business growth by closing salesIdentify possible improvement opportunitiesUnderstand products, systems, and proceduresServe as the lead point of contact for all customer account management mattersDevelop trusted advisor relationships with key accounts and customer stakeholdersEnsure the timely and successful delivery of our products according to customer needs and objectives Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)Resolving complaints and preventing additional issues by improving processesKeeping accurate records pertaining to inventory and account notesEnhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsResponsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basisMaintain Existing CustomersManage Sales CycleProvide Excellent Customer SupportRaise EscalationsWork with Larger Sales OrganizationsProviding support to other duties as assigned WE VALUE Self-motivated, able to work independently without close supervision, and have a team mentalityStrong work ethic, do what it takes to get the job done while maintaining high business ethical standardsSales experience in the distribution or retail/telecom industriesIndustry knowledge: CCTV, IP, AV technologies, Security, FireStrong communication skills, both verbal and writtenStrong customer service, organization, and multi-tasking abilitiesGoal orientedProfessional appearance and demeanorPositive can-do attitudeProficient in Excel, Word, PowerPoint, and OutlookSuccessful track record in exceeding sales targetsExhibit strong aptitude for sales and desire to sell/upsell WHAT'S IN IN FOR YOU: Hybrid position - 3 days in the office and 2 days remoteCompetitive base pay plus uncapped commissionProduct and leadership mentoring to ensure you are set up for successBenefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays About Us ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com . You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights. If a disability prevents you from applying for a job through our website, request assistance here . JOB INFO Job Identification : 19355 Job Category : Inside Sales Posting Date : 2026-09-01T19:58:31+00:00 Job Schedule : Full time Locations : 2700 Blankenbaker Parkway, Louisville-Jefferson, 40299, US (Hybrid) Incentive Eligible : SIP Business : ADI Global Distribution Hiring Salary Range : The typical hiring salary for this role, ranges from USD $15.94 to $27.14 per hour but varies by specific work location. Within a range, our company determines base pay for an individual based on various factors, including market conditions, skills, and experience. Incentive Eligible (SIP) : This position is eligible for a performance-based bonus of up to 42.86% of your annual salary, and prorated based on hire date. Attaining your sales target qualifies you for 100% of your annual sales incentive, while surpassing sales targets during the performance period enables you to earn additional incentive pay. Benefits : We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays. US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship