Inside Sales Associate II

About the role

ADI Global Distribution is hiring an Inside Sales Associate who will increase market share, uncover new opportunities, and provide solutions to customers' needs that result in continued long-term customer partnerships.

Responsibilities

• Grow Customer Accounts for Profit
  • Meet performance targets by growing revenue and increasing the margin of assigned accounts.
  • Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage.
  • Increase customer base by adding new customers.
  • Identify opportunities and convert customer purchases from competition.
  • Manage all existing accounts through steady communication using Customer Database.
  • Make outbound calls and reach a minimum number of calls every day to present leads.
• Build Customer Relationship
  • Promote positive relationships within the ADI organization to encourage team sales and promote exceptional customer service for customers.
  • Educate customers about new products and product lines by keeping abreast of new developments in the industry.
  • Maintain and update customer interactions in the tracking system.
• Demonstrate Product Knowledge
  • Apply knowledge of products and/or services and sell it to customers.
  • Explain features and advantages to customers in non-technical terms.
  • Stay up to date on new offerings and technology trends through industry news and various other sources.
• Create Brand Value - Promote ADI
  • Leverage ADI Resources, Services, and Programs to educate customers.
  • Provide exceptional shopping experience in-store, by phone, and online.
  • Provide support to other duties as assigned.

Requirements

• 1 year of Sales Experience
• Excellent verbal and written communication skills
• Computer literacy skills – Basic Knowledge to Operate Microsoft Office
• Desire to be in a Sales role and be accountable for Sales Revenue

Qualifications

• Prior experience in Retail / Hospitality / Customer Service Industry with an ability to negotiate and understanding of marketing skills
• Knowledge of Customer Relationship Management Tools
• Candidates who thrive in a fast-paced result-driven environment by meeting and exceeding all goals and targets
• Prior distribution experience
• Excellent Negotiation Skills
• Ability to work as part of a team and autonomously
• Highly competitive Sales Skills with a desire to contribute to a winning team/organization

Benefits

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance, and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team Member discounts on company products and other retail/service providers

Pay

The typical hiring salary for this role ranges from USD $17.53 to $29.85 per hour but varies by specific work location. This position is eligible for a performance-based bonus of up to 42.86% of your annual salary, prorated based on hire date. Attaining your sales target qualifies you for 100% of your annual sales incentive, while surpassing sales targets during the performance period enables you to earn additional incentive pay.

Schedule

• Monday to Friday working hours - no weekends
• Full time

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals.