Inside Sales Associate - Frisco

Position Summary

The Inside Sales Associate (ISA) serves customers on a day-to-day basis in person, over the phone, and electronically. They use sales, customer service, and administrative skills to create value for both the customer and the company.

Working With Us

• Competitive pay range of $24.95 to $29.50 per hour (based on experience)
• Quarterly Bonus Program and spiffs
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities and more

Why Master Halco?

The fence industry is an essential part of the building products industry with dependable long-term growth. Master Halco plays a crucial role in leading this industry growth through a dynamic, forward-thinking, and driven team. The company is focused on investing in its people and creating a culture that values recognition, rewards, transparency, and open communication.

Accountabilities / Responsibilities

• Interact with customers over the phone and in person as well as electronically such as email or text
• Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
• Work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate’s in responding to customers’ needs
• Adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and Company policies are followed
• Special projects, as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Maintain a thorough understanding of the company's products and services

Candidate Specifications

• Key Competencies: Selling Skills, Resourcefulness/Initiative, Customer Focus
• Essential Qualifications: Exceptional team building, sales, and relationship building skills, Ability to motivate and positively influence people, Strong computer skills, Exceptional organizational, time management, multi-tasking skills and administrative skills, Relevant work experience desired, Relevant education (High school graduate some college desired), Relevant work experience desired, Computer Skills: Outlook Email, Excel, Word, Desired sales experience or applicable product knowledge, Building materials metals, woods, plastics, hardware, Mechanical/Electrical, Physical Demands: Sit, climb, stand, lift and/or move