Inside Sales Associate - Detroit

Accountabilities / Responsibilities

• Interact with customers over the phone and in person as well as electronically such as email or text
• Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate’s in responding to customers’ needs
• Adept and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and Company policies are followed
• Special projects, as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Accurately and timely process quotes, orders and other sales activities
• Maintain a thorough understanding of the company's products and services

Candidate Specifications

• Key Competencies: Selling Skills, Resourcefulness/Initiative, Customer Focus
• Essential Qualifications: Exceptional team building, sales, and relationship building skills, Ability to motivate and positively influence people, Strong computer skills, Exceptional organizational, time management, multi-tasking skills and administrative skills, Relevant work experience desired, Computer Skills: Outlook Email, Excel, Word, Desired sales experience or applicable product knowledge, Building materials metals, woods, plastics, hardware, Mechanical/Electrical, Physical Demands: Sit, climb, stand, lift and/or move

Physical Demands

• This job requires the ability to sit, climb, stand, lift and/or move.

Reasonable Accommodation Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.