Inside Sales Associate - Charleston

Responsibilities

• Interact with customers over the phone and in person as well as electronically such as email or text
• Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
• Work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate’s in responding to customers’ needs
• Adept and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and Company policies are followed
• Special projects, as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Maintain a thorough understanding of the company's products and services

Qualifications

• Exceptional team building, sales, and relationship building skills
• Able to motivate and positively influence people
• Strong computer skills
• Exceptional organizational, time management, multi-tasking skills and administrative skills
• High school graduate: some college desired
• Relevant work experience desired
• Computer Skills: Outlook Email, Excel, Word
• Desired Sales Experience Or Applicable Product Knowledge
• Building materials: metals, woods, plastics, hardware
• Construction Mechanical/Electrical
• Physical Demands: Sit, climb, stand, lift and/or move