Inside Sales Associate-C

About the role

Live the motto of “The Difference is the Way We Do Business” by serving existing and potential customers through facilitating the sale of products / solutions and maintaining up to date industry knowledge. Always represent SES by providing exceptional customer service whether over the phone, by email, through our eCommerce channel, or in person. Seek to help our customers grow their businesses profitably, while increasing throughput to help SES attain our goals.

Responsibilities

• Maintain/support existing business relationships with current customers and establish, develop, and build relationships with prospective customers to grow and generate incremental business for SES’s products/services.
• Make outbound calls and / or in-person visits to existing and prospective customers within assigned area / territory on a regular basis.
• Follow up on leads in a timely fashion.
• Touch base with customer / prospect monthly, or more frequently as determined by our business with their organization.
• Achieve personal sales and gross margin goals as set by the Branch Manager and approved by the Sales Manager.
• Actively participate in the available commission plan(s) / variable compensation structures.
• Use Relationship Management (RM) to track existing and facilitate conversion of potential customers into customers.
• Consistently follow up on open quotes and orders.
• Resolve customer complaints by investigating problems; developing solutions; and making recommendations to management.
• Follow established credit policies/procedures including PCI compliance to protect our customers and SES.
• Cook up sales effort with Sales Management, Marketing, Accounting, and Logistics.
• Maintain up to date industry expertise and grow product knowledge through continuous training provided by SES and SES approved partnerships.
• Maintain regular, open communication with the Branch Manager in regards to any growth prospects, lost opportunities/business, customer service related opportunities, challenges, or issues.
• Ensure all company policies and procedures are followed and violations are reported to the Branch Manager and/or the appropriate Administrative Manager.
• Maintain a safe, secure, and clean working environment.
• Comply with any reasonable management request.
• Contributes to team effort by pursuing outlined goals for Branch of the Year contest These goals are aligned with pursuing “The Goal” of increasing throughput, decreasing operating expense, and improving cash flow for the organization.
• Communication and coordination with logistic support and CRS as appropriate about customer orders, repairs, and returns.

Requirements

• Oral and written communication/comprehension
• Deductive and inductive reasoning
• Thorough understanding and application of ERP and RM systems
• Possess the ability to work collaboratively and autonomously
• Project/time management
• Responsiveness and follow-through with customers
• Basic knowledge of Microsoft suite of products

Qualifications

• Associate degree or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
• Three years of related experience or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
• Should have or seek to obtain a thorough understanding of low voltage products and solutions
• A commitment to always providing exceptional service

Skills

• Oral and written communication/comprehension
• Deductive and inductive reasoning
• Thorough understanding and application of ERP and RM systems
• Possess the ability to work collaboratively and autonomously
• Project/time management
• Responsiveness and follow-through with customers
• Basic knowledge of Microsoft suite of products

Benefits

Competitive compensation: market-aligned salary + performance incentives
Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses
Health benefits: affordable medical, dental, and vision plans
Career growth: ongoing development, advancement opportunities, and a promote- from-within culture

Pay

Market-aligned salary + performance incentives

Schedule

Full-Time | Non-Exempt